Boarding Procedure
Passengers and vehicles should be at the departure point at least one hour before departure.

Each passenger ticket is individual, not transferable and is only valid for the class and the itinerary for which it was issued. Changes are made only by the agency / tour agency that issued the ticket, the Shipping Company in Piraeus, and the Representative Port Agencies on the islands.

Tickets purchased by phone or via websiteσ on the Internet are received by:
– The Company Ticket Desks at the ports’ piers
– Representative Port Agencies on the islands.

Changes of passenger tickets
Tickets can be converted into Open-Date tickets to be used in a next trip, if requested by the passenger, as follows:
Every company defines her own seasonality.

For Hellenic Sea Ways
HIGH SEASON:
From 5/4/2018 to 10/4/2018, from 25/5/2018 to 28/5/2018 and from 29/6/2018 to 2/9/2018.

Up to 6 hours before departure, for the high-speed vessels HSP4 – HSP7 – FC3 – FC4 – HELLENIC HIGHSPEED.

Up to 4 hours before departure, for the conventional ships to Cyclades and N.E. Aegean.

Up to 2 hours before departure, for the itineraries to Sporades islands.

Up to 4 hours before departure, for the itineraries to Saronic islands. The tickets’ conversion for the high-speed vessels of the itinerary Piraeus – Aegina – Agistri – Piraeus, can be done before departure.

LOW SEASON:
Periods not specified above

Up to 2 hours before departure, for the high-speed vessels HS4 – HS7 – FC3 – FC4 – HELLENIC HIGHSPEED (every Friday – Saturday – Sunday).

Before departure, for the conventional ships to Cyclades and N.E. Aegean.

Before departure, for the itineraries to the Sporades and Saronic islands.

Open-Date are replaced with new tickets of equal or greater value by paying the difference in fare, if seats are available for the same or another trip. For this new ticket the above cancellation terms are not valid; any fare difference from the original is not returned. Naturally, the new ticket may not be of discount if the older was not, and a vehicle ticket is not replaced with a passenger ticket or vice versa. Open tickets are valid (can be replaced with a new ticket) up to the end of the year of issue of the original ticket.

For Blue Star Ferries
CANCELLATION FEES

HIGH SEASON: 30/03/18-15/04/18, 01/05/18, 24/05/18-29/05/18 & 08/06/18-09/09/18(1)
• 7 days prior to departure: Tickets are cancelled without charge or can be converted to open date tickets or for another departure date.
• From 7 days and up to 4 hours prior to departure: A 50% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date.
• 4 hours prior and up to the departure: 50% cancellation fees must be paid.
• After departure: Tickets cannot be cancelled or converted to open date tickets or to travel another date.

(1) For the period 30/03/18-07/04/18 & from 24/05/18-26/05/18 for all departures from Piraeus and for the period 08/04/18-15/04/18 & 28/05/18-29/05/18 for all departures to Piraeus, tickets are cancelled without charge or converted to open date tickets or for another departure date, 14 days prior to departure.
From 14 days and up to 7 days prior to departure, a 25% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date.
The same applies to all intermediate routes.

LOW SEASON: All other dates except those mentioned in HIGH SEASON
• 3 days prior to departure: Tickets are cancelled without charge or can be converted to open date tickets or for another departure date.
• From 3 days and up to 1 hour prior to departure: A 50% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date.
• 1 hour prior and up to the departure: 50% cancellation fees must be paid.
• After departure: Tickets cannot be cancelled or converted to open date tickets or to travel another date.

OPEN DATE TICKETS
• Open date tickets are cancelled without charge when they have been originally issued as open date.
• Tickets which have been converted to open date: a 50% cancellation fee applies.
• Open date tickets, for which a boarding card (valid for a specific date of travel) has been issued: a 50% cancellation fee applies.
• Open date tickets, for which a boarding card (for a specific date of travel) has been issued and then change for another departure date: a 50% cancellation fee applies.

For Golden Star Ferries
Cancellations and refund
Tickets can be cancelled only in the travel agencies where they were issued, providing the original tickets. No ticket cancellation can be made by phone.

Terms of cancellation according to cancellation time
Up to 6 days before departure: 100% refund or change to open date ticket.

From 6 days up to 12 hours before departure: 50% refund or change to open date ticket.

From 12 hours before departure to upon departure time: 50% cancellation fee.

Tickets cannot been cancelled or changed to open date after vessel’s departure.

During Orthodox Easter period, Holly spirit’s days and the whole August month , tickets are refunded without cancellation fee or they change to open date tickets 14 days before departure. 14 days to 6 days before departure there is a 25% cancellation fee. 6 days before departure, the same term applies as on the paragraph above.

For Sea Jets
The issued tickets can be canceled in accordance with the following conditions:
• Up to 14 days before departure : 100% refund
• Up to 7 days before departure : 75 % refund
• Up to 12 hours before departure : 50 % refund

For cancellations made in less than 12 hours before the departure no refund can be made. For any cancellation is required to present the original tickets to the agent who issued them (only authorized for cancellations) . It is not allowed to cancel tickets by phone , fax and email. Tickets can also be converted to open date tickets (open) at least 24 hours before departure. Open date tickets can be replaced with another date tickets for any route subject to availability (valid for one year and it can not be canceled, the fare is non-refundable). For conversion to open date ticket is required presentation of the ticket to the issuer, to any central agency or to our main office.

Cancellations of passenger tickets
Up to 14 days before departure time: 100% refund of the fare

Up to 7 days before departure time: 75% refund of the fare

Up to 12 hours before departure time: 50% refund of the fare

For cancellations made in less than 12 hours before departure time fare CANNOT be refunded.

Tickets can only be cancelled by the issuing agency.

Tickets’ Phone cancellations are NOT allowed.
Passengers wishing to cancel their tickets must present them to the issuing agency.

Ticket Loss
In case of ticket loss, a new one should be purchased. Then, you have to specify in writing the loss, stating the date, the itinerary and the number of lost ticket, as well as the new ticket number and a photocopy thereof. If, after checking the records of the company, it is revealed that the lost ticket has not travelled or been replaced within one (1) month of the journey, the passenger is entitled to a free ticket of equal value with the lost.

Sailing Delay
The company is not responsible for any delay in sailing, deviation and non-compliance to the normal route due to adverse weather conditions or orders of ministry of Mercantile Marine and Port Authorities, or due to force majeure and taking place to ensure the safety of passengers. In cases where the planned itinerary is not carried out by the fault of the Company or for reasons of force majeure (e.g. prohibition of departure due to weather conditions), the entire value of the ticket is returned to the passenger.

In case of delay ( more than 2 hours) and cancellation of the trip because of mechanical malfunction , Passengers should forward to their destination with the first available boat by the Shipping company.

Passenger list
According to EU Directive 98/41/EC, a registry listing all passengers on each route is mandatory for safety reasons. For the purposes of registration, tickets are issued by NAME and state in any case:

The passenger’s full name

Gender: male / female

Age: adult / child / infant

During electronic booking or ticket issue, passengers are obliged to provide accurate details of their identity, contact telephone number and email address, for the sole purpose of being informed by the carrier in case of delay or cancellation of the itinerary. If the passenger is not willing to disclose contact information, this shall be recorded in writing on the ticket. In case of electronic booking, passengers complete contact details on the relevant fields available or fills the option “I do not wish to be informed in case of delay or cancellation of the itinerary”.

Passengers should also check at ticket issue the correctness of the data shown on the ticket (date, time, route, ship, identity, etc.) and not receive them in case of improper entry.
When issuing tickets, individuals needing SPECIAL CARE should be reported to the agency or ticket company.

Safety Regulations on Board
It is strictly forbidden to carry firearms, explosives and other hazardous substances or materials at sea.
Passengers are not allowed to remain during the journey in any open area of the Company high speed vessels, in accordance with safety regulations.

Smoking is prohibited in all indoor areas of the vessel. For reasons of navigation safety and protection of the environment, please do not throw lit cigarettes outdoors of the vessel or in the sea.

Baggage – Valuables & Money
During the trip, luggage may remain inside vehicles. In any case, however, and given that access is denied to the garage of the vessel during the voyage, passengers should bring with them any personal items they may need during the trip.

Money, securities and other valuables can be handed over for safekeeping at the Accounting Office of the vessel. The vessel or the Company are not responsible for any theft or loss of money, securities or other valuable objects inside the vessel, if they have not been assigned to guard them, as described.

Pets
Vessels of the Company have special places for pets. For sanitary reasons, pets are not allowed to stay in other parts of the Vessel (indicatively, bars, restaurants, indoors). If they are moving around (always on a leash and escort), they should wear a muzzle. Passengers travelling with a pet should always carry an updated health bulletin and are responsible for their care, safety and hygiene. Unaccompanied pets are not accepted.

General information
Passengers must comply with all safety regulations during boarding, disembarking and navigation and public order rules within the Vessel; also, they should observe the rules of hygiene. In addition, they must comply with any order or advice by crew members during the voyage and address the appropriate crew members in case of a problem.

To pose any questions or comments, passengers may contact the Customer Service Department of the Company at: 6, Astingos Street, Karaiskaki Square, P.C. 185 31, Piraeus or e-mail customerservice@hsw.gr or at phone number +30 210 4199000.

Euro is the official currency on board.