Boarding Procedure
Passengers and vehicles should be at the departure point at least one hour before departure.

Each passenger ticket is individual, not transferable and is only valid for the class and the itinerary for which it was issued. Changes are made only by the agency / tour agency that issued the ticket, the Shipping Company in Piraeus, and the Representative Port Agencies on the islands.

Tickets purchased by phone or via websiteσ on the Internet are received by:
– The Company Ticket Desks at the ports’ piers
– Representative Port Agencies on the islands.

Ferry tickets’ Cancelation or Change policy
Tickets may be canceled or converted into Open-Date tickets for use on a subsequent voyage if the passenger so requests as follows:
Note: each company shapes its own seasonality and policy

Blue Star Ferries – Hellenic Seaways Joint Venture

HIGH SEASON:
19/04 / 19-05 / 05/19 & 07/06 / 19-30 / 09/19 *

• 7 days before departure: Tickets are canceled without cancellation fees or converted to an open date ticket or changed to another date.
• From 7 days before departure up to 4 hours before departure (on the Cyclades-Dodecanese-North Aegean-Sporades routes), 50% of the tickets are canceled or alternatively are able to converted into open date tickets or for another date.
• From 7 days before departure up to 2 hours before departure (on the Saronic Gulf lines), 50% of the booking fee is deducted or alternatively the tickets are able to be converted into open date tickets or for another date.
• 4 hours before and until departure (on Cyclades-Dodecanese-North Aegean-Sporades routes) 50% of the cancellation fees are withheld.
• 2 hours before and until departure (on the Saronic Gulf routes) 50% cancellation fees are withheld. On the Piraeus-Aegina-Agistri route, tickets are able to be converted into an open date ticket or for another date, until departure time.
• After departure: Tickets are not canceled and are not converted to an open date ticket, and the date change is not possible.

* For the period from 19/04 / 19-27 / 04/19 & from 13/06 / 19-15 / 06/19 for all departures from Piraeus, Lavrio and Kavala and 28/04 / 19-05 / 05 / 19 & 17/06 / 19-18 / 06/19 for all departures to Piraeus, Lavrio and Kavala, tickets are canceled without cancellation fees or can be converted to open date tickets or changed to another date, 14 days before departure. From 14 days to 7 days prior to departure, 25% cancellation fees are withheld or alternatively tickets are able to be converted to open date tickets or for another date. The above applies to intermediate routes as well.

LOW SEASON:
All other dates

• 3 days before departure: Tickets are canceled with no cancellation fees or are able to be converted to an open date ticket or to another date.
• From 3 days before departure to 1 hour before departure (Cyclades-Dodecanese-North Aegean-Sporades routes) 50% cancellation fees are withheld or alternatively, tickets are able to be converted to open date tickets or to another date.
• From 3 days before departure and until departure (on the Saronic Gulf routes), 50% of the cancellation fees are withheld or alternatively, tickets are able to be converted into open date tickets or to another date.

• One hour before and until departure (on Cyclades-Dodecanese-North Aegean-Sporades routes) 50% of the cancellation fees are withheld.

• After departure: Tickets are not canceled, are not converted to open date and the date change is not possible.

OPEN-DATE TICKETS:
• Open date tickets are canceled without cancellation fees only if they are issued as an open date.

• For tickets that have been converted to open date, their cancellation policy applies to the original tickets.

MINOAN LINES

Tickets can be converted to open date (after being printed and received by the passenger).
A ticket can be fully refunded in cases of cancellation due to prohibition of sail or force majeure.

If you wish to cancel it without above reasons, then the following terms apply:

DOMECTIC LINES:

From the date of issue of the ticket and up to 14 days before the scheduled departure date: refund of the entire ticket value.

From 13 days up to 7 days before the scheduled departure date: 75% refund of the ticket value.

From 6 days to 12 hours before the scheduled time of departure: 50% refund of the ticket.

ADRIATIC LINES:

From the date of issue of the ticket and up to 30 days before the scheduled departure date: 90% refund of the ticket (plus fixed charges of 10 €).

From 29 days to 7 days before the scheduled departure date: 70% refund of the ticket (plus fixed charges of 10 €).

From 6 days to 2 days before the scheduled departure date: refund of 50% of the ticket value (plus fixed charges of 10 €).

From 24 hours to the scheduled time of departure: no fare is returned.

The reimbursement is only made by the ticket issuing agency.

NOTE:

• In the case of NON-SHOW and OPEN TICKETS (on both lines) there is no refund.
• Tickets with SPECIAL DISCOUNT (eg Early Booking) are subject to special cancellation terms.

GOLDEN STAR FERRIES

CANCELLATION OF TICKETS / REFUNDING:

Ticket cancellations are possible only by the issuing agencies, with the original tickets printed and presented. Tickets can not be canceled by phone.

In accordance with the time of cancellation, the following cancellation terms apply:

14 days to 6 days before departure, tickets are canceled with 25% cancellation fees, and from 6 days to 12 hours before departure the cancellation fee is 50%.

After Departure: Tickets are not canceled and are not converted to an open date, and the change of date is not possible.

Especially for Easter, Holy Spirit holiday and August, tickets are canceled without cancellation fees or converted to an open date ticket or changed to another date, 14 days before departure.

OPEN DAY TICKETS: Open date tickets are canceled without cancellation fees only if they were originally issued as an open date. When turned on an open date, they are canceled with 50% cancellation fee.

SEAJETS
For cancellations made in less than 12 hours before departure, the fare is not refunded. In order to cancel, it is necessary to present the tickets to the agent from where they were issued (only authorized for cancellations). No cancellations are allowed via telephone, fax, email. Tickets can also be converted to open tickets at least 24 hours before departure. Open tickets can be replaced with other dates on any Seajets route, if available (valid for one year and not canceled, any fare difference is not refundable). For conversion into an open date ticket it is necessary to present the ticket to its publisher or to any central agency or company itself.

Cancellations of passenger tickets

Up to 14 days before departure (exact time): 100% return of the fare

Up to 7 days before departure (exact time): 75% return of the fare

Up to 12 hours before departure (exact time): 50% return of the fare

For cancellations made less than 12 hours before departure, the fare is not refunded.

Tickets are canceled only by the issuing agency.

Telephone cancellations are NOT made.

FAST FERRIES

CANCELLATION OF TICKETS AND REFUNDING:

From the date of issue of the ticket up to 8 days prior to the scheduled time of departure: Tickets are fully refunded if they are returned to the issuing agency or can be converted to an open date ticket.
From 7 days to the scheduled departure time: Tickets are canceled with 50% cancellation fees if the ticket is returned or alternatively they are converted to open date up to 2 hours before the scheduled time of departure.
After departure: Tickets are not canceled, they are not converted to open date, and the date change is not possible.
Tickets are canceled only by issuing agencies and can not be canceled by phone. Passengers must deliver the tickets to the issuing agency.